tq66 Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how your data is collected, stored, and kept secure.
tq66 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how tq66 collects, uses, stores, and protects your personal information. By opening an account or using the services at tq66, you agree to the terms of this Policy. If you have any questions, you may contact us at [email protected].
1. Information We Collect
tq66 only collects information that is necessary to provide safe and quality service. The types of information we collect are described by category below.
Registration and Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification — the user must be 21 years of age or older)
- Email address
- Mobile number
- User-selected password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka — ৳)
Identity Verification (KYC) Information
During identity verification for secure transactions and fraud prevention:
- Copy of National ID (NID) or passport
- Proof of residence
- Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
Financial Transaction Information
Information collected at the time of each deposit and withdrawal:
- Transaction amount and date
- Payment method used (bKash, Nagad, Rocket, Upay or bank transfer)
- Transaction reference number
- Balance history
Technical and Usage Information
Information automatically collected while using the platform:
- IP address and device type
- Browser and operating system information
- Login date and time (Bangladesh Standard Time — BST, UTC+6)
- Game history and betting activity
- Cookies and session data
How Your Information Is Used
tq66 uses your information only for providing services, ensuring security, and meeting legal obligations. Your information is used for the following purposes:
Account Management and Service Operation
- Creating, verifying, and managing accounts
- Ensuring login security and preventing unauthorized access
- Processing deposit and withdrawal requests
- Managing gaming activity and recording results
- Providing bonuses, promotional offers, and VIP benefits
Security and Fraud Prevention
- Monitoring suspicious activity to protect accounts
- Helping prevent money laundering and financial fraud
- Preventing the operation of multiple accounts
- Continuously improving platform security measures
Customer Support and Communication
- Responding appropriately to your requests and complaints
- Notifying you about service changes, security updates, or policy changes
- Delivering necessary information related to responsible gaming
Service Quality Improvement
- Conducting analysis for technical improvements to the platform
- Making the user experience easier and more enjoyable
- Coordinating with game providers to add new features
Sharing Information with Third Parties
tq66 never sells your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:
Payment Processing
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. This information is used only for transaction verification.
Technology Service Providers
Information may be shared in a limited capacity with trusted technology partners for game management, security management, and platform maintenance. These partners operate under strict confidentiality agreements.
Legal Obligations
If tq66 becomes obligated to disclose information through a court order, government directive, or valid legal process, it will fulfill that obligation. Only the information that is strictly necessary will be disclosed in such cases.
No Third-Party Advertising or Marketing
tq66 does not sell or transfer your personal information to advertising networks, data brokers, or marketing agencies. Protecting your privacy is our responsibility, and we remain firm in this commitment.
Cookies and Tracking Technologies
tq66 uses cookies to improve platform functionality and personalize your experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, manage security tokens, and remember your language preferences. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
Analytics cookies are used to understand how different parts of the platform are being used. This information is stored in aggregated and anonymous form and is used to improve the quality of the service.
Functionality Cookies
These cookies are used to remember your preferences and settings, such as display preferences or game settings. They make your experience more convenient.
Cookie Controls
You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some tq66 services to not work properly.
Data Security Measures
tq66 uses industry-standard security technology to keep your personal and financial information protected.
Encryption Technology
Every exchange of data between you and tq66's servers is secured by SSL (Secure Sockets Layer) encryption. This technology ensures that your login information, payment details, and personal data remain out of reach of third parties.
Password Protection
Your password is never stored in plain text. Passwords are encrypted using advanced hashing algorithms. No tq66 employee can ever access or view your password.
Access Controls
Your account information can only be accessed by authorized staff as needed to carry out their responsibilities. All access is logged and regular audits are conducted.
Response to Data Breaches
Although extremely rare, if a security breach is detected, tq66 will take immediate necessary action and notify affected users as quickly as possible. Our security team monitors for potential threats at all times.
Data Retention and Deletion
Data Retention Period
tq66 retains your personal information only for as long as it is needed. All account information is retained while the account is active. Financial transaction and KYC-related information may need to be retained for a longer period in accordance with legal obligations.
Information After Account Closure
If you close or deactivate your account, tq66 retains financial transaction records and identity verification information for a defined period to ensure legal compliance. Once that period has passed, the information is securely deleted or anonymized.
Data Deletion Requests
You may send a request to delete your information to [email protected]. However, the request may not be fully fulfilled in cases involving legal obligations, ongoing disputes, or fraud investigations.
Your Rights
As a tq66 member, you have several important rights regarding your personal information.
Right to Access
You can access and view your stored information at any time by logging into your account. Contact our support team to receive a detailed copy of your information.
Right to Rectification
If your account contains incorrect or outdated information, you may request that it be corrected. Keeping information accurate is important for safe service.
Right to Object to Processing
You may object to the processing of your information for specific purposes. However, some processing may be essential for providing the service.
Right to Lodge a Complaint
If you have any privacy-related concerns or complaints, contact us at [email protected]. We will resolve your complaint as quickly as possible.
Age Verification and Minor Protection
No Access for Those Under 21
tq66 provides services only to individuals who are 21 years of age or older. Age is verified at the time of registration and date of birth is confirmed during the KYC process. If an account belonging to a minor (under 21) is found, it will be closed immediately and the associated information will be handled appropriately.
No Collection of Minors' Information
tq66 does not knowingly collect information from any person under the age of 21. If a minor has created an account by mistake and this comes to our attention, all information associated with that account will be deleted.
Policy Changes and Updates
Right to Make Changes
tq66 reserves the right to update or revise this privacy policy at any time. If any significant changes are made, we will publish a new update date on this page and, where necessary, notify users by email.
Continued Consent
Continuing to use tq66 after any changes will be taken to mean that you have accepted the new policy. If you do not agree with the policy changes, you may close your account.
Applicable Law
This privacy policy has been drawn up in accordance with applicable international data protection standards. We are committed to resolving any disputes through dialogue and mutual agreement.
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24/7 to assist in both Bengali and English.